Terms of Service

1. SITE OFFER

This site offers online Italian courses, digital books and the consultation of a blog to learn Italian. Online courses consist of pre-recorded lessons, learning materials and hands-on activities and can be purchased and completed by students at their own pace and needs. The digital books contain short written stories with practical activities and audio files with the reading of the stories. The blog provides articles and resources to help students learn Italian and improve their language skills. The contents can be accessed via the internet using smartphones, computers, tablets or other devices connected to the internet, remotely via a computer network via the website www.unietruria.com or other domains belonging or relating to Rossella Natili Via Umberto I, 15, 01010 Blera VT Uni-Etruria VAT number 02369780560 , E-mail: info@unietruria.com

2. DEFINITION

2.1. Online sales contract

"Online" sales contract means the distance contract stipulated between Rossella Natili and a final consumer or other professional users, concerning digital products and/or services, as part of an online distance sales system organized by Rossella Natili .

2.2. Definition of consumer

By consumer we mean the natural person who purchases goods and/or services for purposes that are not directly or indirectly related to any professional activity carried out.

2.3. Definition of professional user

By professional user we mean the natural or legal person who purchases goods and services for purposes directly or indirectly related to any professional activity carried out.

3. ACCEPTANCE OF THE CONDITIONS OF SALE

3.1. These general conditions are valid from 13 March 2023 and may be updated, integrated or modified at any time by Rossella Natili. These changes will be effective for the future and will be communicated through the pages of the website.

3.2. All contracts will be concluded directly through the consumer or professional user's access to the website or corresponding landing page, where they can conclude the contract for the purchase of the desired good or product, carefully following the instructions and guided procedures provided. on the various screens.

3.3. These general conditions of sale must be examined online before completing the purchase procedure. The forwarding of the order confirmation implies full knowledge of the same and their full acceptance.

3.4. The customer or professional user, by sending the electronic confirmation of their purchase order, unconditionally accepts and undertakes to observe, in their relations with Rossella Natili, the general and payment conditions illustrated below. The customer or user declares to have read and accepted all the information provided pursuant to the above-mentioned regulations and also acknowledges that Rossella Natili does not consider itself bound to different conditions unless previously agreed in writing.

4. PRICES AND PURCHASE

4.1. The products, prices and conditions of sale present on the website www.unietruria.com and on related domains, within the limits of their availability, constitute an offer to the public both for the consumer and for customers other than consumers. To conclude the contract, the consumer must accept the offer by correctly completing all sections and signing up online, following the instructions displayed on www.unietruria.com.

4.2. All customers can pay for the products ordered using the payment methods available online at the time of purchase.

4.3. The prices and terms of the offer, including any bonuses or discounts included, are as indicated on the corresponding description page.

5. DELIVERY

5.1. The courses will be delivered through the download of the purchased material or through redirection to the registration page on the portal that allows access to the digital courses or to the platform that allows access to the reserved area. Delivery takes place immediately after completion of the order process and completion of the payment process, unless otherwise specified.

5.2. Rossella Natili is not responsible for delays or failed deliveries caused by causes of force majeure or unforeseeable circumstances, such as temporary malfunctions of the network, platforms, portals or pages not attributable to Rossella Natili. In case of problems, contact info@unietruria.com to receive support.

5.3. The customer must test, at the time of purchase confirmation, the correct functioning of the products and portals. If the customer does not report any malfunction or access difficulty within 14 days of purchase, access to the materials and platforms is considered to have been successful.

5.4. If the descriptive page provides different delivery terms, delivery will take place within the indicated deadline.

6.AVAILABILITY OF PRODUCTS

6.1. Customers can purchase the products under the conditions indicated on the information pages of the products themselves.

6.2. For online lessons or live courses, the planning of the meetings will be agreed after the completion of the purchase procedure and depending on the availability of the customer and Rossella Natili.

6.3. In the case of purchasing courses online, the availability of the courses (but not guaranteeing subsequent updates) will be guaranteed for life for all courses purchased provided that the customer agrees to maintain their registration on the relevant platform and gives the necessary consent to the processing of their data. personal data. If otherwise indicated on the purchase page, different conditions will apply. Rossella Natili has the right to remove her online courses at any time. In the event that this happens, consumers will be notified at least two years in advance and will be given the opportunity to download all material relevant to the course purchased, for products available for life.

6.4. In the event that the customer can no longer access the course due to the withdrawal of their consent to the processing of their personal data by the host platform, they will not be entitled to any refund, partial or total, of the price paid for the course. In any case, Rossella Natili guarantees that the platforms and services used comply with the standards of seriousness, confidentiality and conformity required by European legislation. This point does not apply in the first 14 days.

6.5. If provided for by the product purchased, access to the community will be guaranteed for at least 10 (ten) months if a single course is purchased and at least 12 (twelve) months if two courses are purchased.

7. RESPONSIBILITY

7.1. Rossella Natili assumes no responsibility for disruptions caused by force majeure events, such as accidents, explosions, fires, strikes, earthquakes, floods and other similar events that prevent the execution of the contract within the agreed times.

7.2. Furthermore, Rossella Natili will not be liable towards third parties for any damages, losses and costs caused by the failure to execute the contract for the aforementioned causes.

7.3. Rossella Natili . is not responsible for the fraudulent use of credit cards, checks or other means of payment by malicious third parties during the purchase process.

8. REFUND POLICIES

8.1. The customer may decide to request a refund no later than 14 days from the time of purchase confirmation for the course purchased as established by the refund policies. The refund will be made exclusively to the payment method used during the purchase within 14 working days.

8.2. Issuing a refund will result in immediate exclusion from the course and/or access to the reserved area. If the download was successful, a refund will no longer be possible.

8.3. To obtain a refund or inquire about these policies, the customer can send an email to info@unietruria.com within the expected deadlines. If the course or product description page indicates different terms for refund policies or excludes refunds altogether, the information on the description page shall prevail, without prejudice to the validity of the provisions of these conditions of sale. In the event of a lack of conformity, the provisions of the consumer code will apply.

9. NEWSLETTER AND FORM

9.1. By accepting the terms and conditions, the user expressly accepts and gives his consent to periodically receive promotional materials and marketing communications from Rossella Natili. This consent automatically applies to subscribing to the newsletter or sending any form on the site.

9.2. The user can revoke their consent and unsubscribe from the newsletter at any time by sending an email to info@unietruria.com

10. BUYER'S OBLIGATIONS

10.1. Once the online purchase procedure has been completed, the buyer undertakes to print and keep these general conditions and the specifications of the product being purchased. This is necessary to satisfy the conditions established by the Consumer Code. Furthermore, if there are changes to these general conditions, Rossella Natili will communicate them via its website and, in some cases, also via email, and the buyer must print and keep them.

10.2. It is strictly prohibited to enter false or invented data in the registration process and the personal information provided must be real and not third-party or invented. Furthermore, it is forbidden to make double registrations corresponding to a single person or enter data of third parties. Rossella Natili . will legally prosecute any violation and abuse in the interest and protection of consumers.

10.3. If the customer pays the price of a course in installments, he acknowledges and accepts that he undertakes to pay the entire amount of the course and cannot legitimately interrupt the payment in installments or request a refund of the amount paid, without prejudice to the exercise of refund policies where applicable. Interruption of payment of the remaining installments due to lack of funds on the indicated card or errors in payment will result in exclusion from the course.

10.4 Finally, the Customer is solely responsible for the correct entry of data and Rossella Natili is in no way responsible for the issuing of incorrect tax documents due to errors relating to the data provided by the Customer.

11. AUTHORIZATIONS

11.1. By filling in the appropriate space on the website, the Customer authorizes to use their credit card, or other card issued in replacement of the same, and to debit their current account in favor of Rossella Natili . the total amount highlighted as the cost of the purchase made "online", as well as to charge subsequent amounts for the renewal of the subscription and/or installments.

11.2. The entire procedure is done via a secure connection directly connected to the banking institution that owns or manages the "online" payment service, which Rossella Natili cannot access.

​12 . USES NOT PERMITTED

12.1 The use of the products must be carried out in accordance with these General Conditions of Sale. Access to the platforms hosting the courses is permitted exclusively for individual and personal use. It is not permitted in any way to share your access credentials or distribute the materials provided to others without prior authorization from Rossella Natili .

12.2 All materials provided are covered by the Copyright of Rossella Natili and all rights are reserved.

12.3 Customers cannot in any way:

• copy, store, modify, alter or show the contents of Rossella Natili to third parties. Some content can be downloaded to your devices and can be kept. However, this does not in any way allow the sharing of downloadable contents to third parties.

• bypass computer systems to access content without authorization.

• use Rossella Natili 's materials, ideas, images, format, scripts to create similar or derivative products.

12.4 Rossella Natili reserves the right to prosecute any violation committed on its paid content.

​13 . PROCESSING OF PERSONAL DATA

13.1 The personal data provided by the customer will be used exclusively for registration and activation of the procedures for the execution of this contract and for the necessary communications. The processing of personal data will be carried out in compliance with current laws and may only be disclosed upon request of judicial authorities or other authorities authorized by law.

13.2 For further details regarding the processing of personal data, please refer to the specific privacy policy on this site.

14. APPLICABLE LAW

14.1 Any dispute relating to the application, execution, interpretation and violation of purchase contracts stipulated online through the Rossella Natili website or websites is governed by Italian law. For anything not foreseen, reference is made to Legislative Decree no. 206/2005.

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Terms and conditions updated as of 10/13/2023